FAQ&CONTACT
We have compiled a list of frequently asked questions from our customers.
Bridal fair
Do I need to make a reservation in advance to visit the reception and wedding venues?
If you make a reservation at least 7 days before the desired tour date, the bride and groom can try the wedding celebration banquet course at half price of 27,500 yen (tax included), for 13,750 yen (tax included). Please try this memorable banquet, delicately prepared with seasonal ingredients, for your guests.
Can I bring my children to the fair?
Yes, it is possible. We also have a space for changing diapers so you can bring your children with you without worry.
I live far away, what should I do if I want to hear more details?
We also offer tours and tastings that combine lodging by reservation. We offer a plan with banquet cuisine for weddings and celebrations at a special price.
We are also able to hold consultations by email or phone. In order to minimize the burden on you as much as possible, we will minimize the number of visits and support you in your preparations according to a schedule that suits you.
Preparation / consultation
When should I make a reservation?
It takes about three months to prepare for the wedding ceremony and reception, so we recommend making reservations about four to six months in advance.
We recommend making reservations even earlier if you are looking for a better date. We can also make the shortest possible schedule for those in a hurry.
Please tell me how many meetings there will be and how long they will last.
The number of meetings will depend on the number of visitors and the venue, but generally speaking, we will meet once a month for a total of three to four meetings. We can also meet by email or phone. In order to minimize the burden on you as much as possible, we will minimize the number of visits and support you in your preparations according to a schedule that suits you.
Can I have an engagement ceremony or a wedding meeting?
We can prepare a dinner plan. It can be used for various purposes, such as a full-scale engagement ceremony, a simple engagement ceremony, or a dinner party for the two families to meet. Please feel free to consult us about engagement gifts, souvenirs for both families, photos, hair and makeup, and dressing.
Ceremony / Reception / Party
What kind of ceremony styles are there?
We will consult with you to determine whether you would like a Shinto ceremony, chapel ceremony, public ceremony, or other ceremony based on your wishes.
Can I take photos on a different day from the wedding?
Yes, it is possible. We also have a photo plan that allows you to take your time. You can also take photos with your parents.
Can we have an after-party?
Yes, it is possible. We have a plan for the after-party. You can choose from a variety of venues, including banquet halls, Japanese-style banquet halls such as tatami rooms, and restaurant venues. You can also visit the after-party venue in advance, so please feel free to ask.
Can I rent out the entire building for a wedding?
Yes. You can rent the room exclusively for just the two of you and a guest. You can enjoy the famous hot spring and fine cuisine while staying in a room with an open-air bath.
Can I rent costumes, have them put on, and have my hair and makeup done?
We have a wide variety of costumes for the bride and groom, as well as for the parents and guests. We can also help with dressing and hair and makeup. Please contact us in advance.
Can I hold a reception for a small number of people?
We also accept reservations for small wedding receptions and dinner parties for family members. Reservations are accepted for 2 people or more.
Is there a fee to bring in a dress?
A storage fee will be charged for items rented from sources other than our affiliated dress shops.
Cuisine
What does the food consist of?
We offer a banquet menu using seasonal ingredients and ingredients associated with celebrations. Our award-winning Executive Chef Fujimoto will show off his skills and provide you with a memorable meal.
Can you accommodate guests with food allergies?
For guests with food allergies, we can prepare a course meal specially tailored for them.
We will ask the guest in advance to confirm, and we will modify or adapt the course meal to accommodate guests with food allergies.
We can also discuss with foreign guests any ingredients that are prohibited for religious reasons.
Do you have meals for children?
Yes, we do. We have children’s meals available according to age, so please feel free to contact us.
We can also accommodate allergies.
Do you provide baby food? Can I bring my own?
We offer allergen-free baby food made with carefully selected ingredients, such as rice porridge and side dishes. You can also bring your own baby food. If you need it heated, please let our staff know. Please let us know in advance if you have any ingredients you don’t like or that contain allergens.
Stay
Can you arrange accommodation for attendees?
We are also accepting reservations for accommodation for attendees. As it gets busy on days before holidays, we recommend that you make reservations early.
Access
Is there a shuttle service?
A shuttle bus is available.
Is there a parking lot?
Yes, there is free parking for 50 cars, no reservation required.
Please tell me about access.
If you come by train, it is a 4-minute walk from Tsurumaki Onsen Station on the Odakyu Electric Railway Odawara Line. If you come by car (from Tokyo), it is a 12-minute drive from the Isehara Oyama IC on the Shin-Tomei Expressway.
For any other questions or inquiries, please contact us using the form below.